Why was my return request declined and the item sent back to me?

Your return request was declined by the OrthoFit Quality Check Team because the eligibility conditions for return were not met, or the return claim could not be confirmed after thorough testing. This may have occurred if you returned the item without its original packaging, or if an unsealed product was returned but found to be functional. If you choose not to accept the returned item, it will be held in OrthoFit store for 30 days. After this time, if the item is not claimed, it will be forfeited and become the property of OrthoFit, and no refund will be issued.